IT Troubleshooting Guide

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Printer Offline

Solution:

  • Step 1: Ensure the printer is powered on and properly connected to the network or computer.
  • Step 2: Check if the VPN is disconnected, as it may interfere with printer connectivity.
  • Step 3: Verify that the printer is set as the default device in the system settings.


  • Step 4: Turn the printer off, wait for a few seconds, and turn it back on.
  • Step 5: Check the printer queue for any stuck print jobs and clear it.
  • Step 6: Check for any paper jams or low ink/toner levels.
Note: Printer offline issues often occur due to network problems, incorrect settings, or physical obstructions like jams.