IT Troubleshooting Guide
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Service Desk
Printer Not Responding
Solution:
Step 1:
Ensure the printer is powered on and properly connected to the network or computer.
Step 2:
Restart the printer and the computer to reset the connection.
Step 3:
Check the printer queue for any stuck print jobs and clear it.
Step 4:
Check if the VPN is disconnected, as it may interfere with printer connectivity.
Note:
Printer issues can arise from connectivity problems, outdated drivers, or stuck print jobs.